Hôtel du Grand Lac Excelsior

This hotel sits by Lake Geneva with a stunning view of the lake and mountains. That’s probably the only good thing about this hotel, the view. ||Upon checking in, the staff wasn’t very nice, cold like. We were supposed to get an email to get the free bus rides confirmation from the gal at the front desk. She never bothered to send us the email. After 2 ½ hours we went downstairs to ask for it. It was finally taken care of by the nicer gentleman. ||The hotel decor had a mix match of everything and anything. Didn’t know whether if it was a Chinese hotel or a Swiss hotel. There were Chinese lion statues with European decor. Confusing. The floor had a dirty yellow color carpet from entry all the way to room. ||Our room wasn’t any better. Nothing modern or up to date aside from the IKEA desk and two chairs. The bathroom sink and toilet blended right in with the carpet, dirty yellow color. No coffee brewer for coffee drinkers like myself when that’s the first thing I have when I wake up. ||Overall, this hotel only has a stunning view. Everything else is "motel" quality. Nothing amazing or extravagant. For the price this place is charging per night, one would expect more. But be prepared for less. ||If you decide to book this place, take into consideration that it’s not what it seems on their website. If none of the above as mentioned doesn’t bother you and you just need an expensive place to sleep, then this hotel shouldn’t be a problem.

The hotel on the outside is very grand and right in the lake. We had beautiful views from our balcony plus you just walk out the back and you are on a wonderful path into town. The room was big, made especially so due to the very high ceilings. The bathroom was also big with double vanities and a separate water closet. The decor was very tired…it felt like it had been a very grand hotel in the past. We took the stairs to breakfast and were surprised to learn that the hotel is also a med spa…the floor below us was like a hospital with people in white uniforms running around…kind of surreal. The breakfast was ok and only had plain coffee…I love the European breakfast bars with the fancy coffee machines so I can have a morning latte. We were here for one night of a tour of Switzerland and it was fine…the location and view were the biggest pluses!

L'emplacement est excellent (bord de lac), et la taille des chambre est appréciable (nous étions en Suite Junior). Le lit pour les enfants est plutôt bien (canapé-lit). Le duvets et oreillers sont confortables. La climatisation était bienvenue. Je n'ai par contre pas apprécié qu'il soit spécifié "parking gratuit" alors que c'est faux. Le parking est payant, 5CHF par demi-journée si l'on arrive avant 19h ou après 7h, car le stationnement est en zone bleu publique limité à 3h maximum sans carte de stationnement. Comme évoqué par beaucoup de client, l'hôtel est mal entretenu et mal nettoyé (lieux communs). Côté chambre, la moquette n'est pas aspiré correctement et la literie est moins confortable qu'un Ibis, 12cm de mousse sur une planche en bois ce n'est pas ce que j'attends d'un hôtel 4* ! Qui plus est, la chambre que nous avions était la 713, situé à la cave, je dis cave, car on a l'avantage d'être au RDC, mais c'est humide et ça sent réellement la cave. De plus le store intérieur empêche d'avoir la fenêtre ouverte pour profiter le l'air du lac... un non-sens.

For me, as a Swiss, the Hotel Excelsior in Montreux is one of the best hotels in the world.||The hotel staff are truly angelic and always ready to help in any way. The hotel's location is unique, and the restaurant is truly beautiful and charming. All of the hotel's facilities are, in the truest sense of the word, perfect and fabulous.||We have known the Hotel Excelsior since the mid-1980s; since then, we have visited the hotel almost every summer. For me, it is also associated with wonderful childhood memories.||We have been back from Montreux for two weeks now, and we already miss the Hotel Excelsior.||Best wishes,|Dr. G. R. Garosi

Grand old hotel with a convenient lakeside position right on the promenade and a short walk to Montreux centre. We had a junior suite which was ideal for 3 adults although the shower room was very small compared to the size of the room. The junior suite was a good size with a small patio / terrace area overlooking the lake. Breakfast was ok - nice view but slightly lacking in variety e.g. fresh fruit. |Parking was available on the street outside the hotel - having arranged parking (10 CHF) for the Friday of our stay we were annoyed that the hotel failed to inform us of parking restrictions on the Saturday morning resulting in a 40 CHF parking fine - the hotel should have known about this and advised us to park elsewhere.|Otherwise a comfortable stay.

Lovely grand hotel. Charming comfy room with balcony and amazing views. Comfy bed ensuring two good nights sleep during our stay. Excellent breakfast and we enjoyed an evening meal in the restaurant.|Swimming pool was quiet and we enjoyed our swims and lounging by the pool.|What would have been nice was tea and coffee making facilities in the room.

There are pluses and minuses to this hotel, but all in all, we loved it! Think of it as old world charm or that you’re staying in an historic chateau. The hallways are huge, ceilings high, and bedrooms and bathrooms large. There is great AC, double sinks in bathroom, gorgeous lake view from charming balcony, and very friendly staff who speak English. But it is tired and worn. The carpet could use cleaning, and the balcony furniture could be painted. We slept great in a dark, cold and completely quiet room with comfy bed and individual duvets on a king bed.