FIVE Zurich Hotel

Έμεινα πολύ ικανοποιημένος από το ξενοδοχείο, Απίστευτη εμπειρία πολύ ευγενικό προσωπικό μου έκανε εντύπωση Η ρεσεψιόν του ξενοδοχείου είναι πολύ ευγενικοί χαμογελαστοί και εξυπηρετικοί

Panagiotis

Positives: Die Mitarbeiter (vor allem später abends) waren SEHR hilfsbereit, bemüht und freundlich. Die Lage ist super, mit Blick über die Stadt und direkt an einem Wald mit Wanderwegen. Während man abwärts gut zum Bahnhof laufen kann, braucht man zurück definitiv ein Shuttle oder Taxi. Negatives: Während auf Booking.com 200 CHF "Schadenskaution" beworben werden, sind es in Wahrheit 100 CHF pro Nacht. Sollte man einfach richtig draufschreiben. Die Sauberkeit der Zimmer war super schwankend und (v.A. einem 5 Sterne Hotel) nicht angemessen. Der Zustand der Zimmer ist OK. Generell kann das Hotel sehr hellhörig sein, tagsüber hört man den ganzen Tag Musik vom Pool, selbst mit geschlossenen Fenstern, und am Wochenende nachts (leise) den Bass aus dem Penthouse Club. Dass für den Club abends 3 Türsteher vor dem Hotel stehen, fühlt sich komisch an. Generell zieht das Marketing ein eher komisches Klientel an, habe noch nie so viele Gäste gesehen, die sich (dem Personal gegenüber) so unfreundlich verhalten haben. Wahrscheinlich ist das alles cooler, wenn man sich als Influencer identifiziert oder im Penthouse Party machen will.

Ich war letzten Monat in diesem Hotel und komme auf jeden Fall wieder. Der Service war großartig – besonders ein Dank an Philip an der Rezeption und Simone, den Chefconcierge. Die beiden sind ein echter Gewinn für das Hotel. Einziger Minuspunkt: Manchmal war zu wenig Personal da und die Rezeption sehr beschäftigt. Trotzdem habe ich mich rundum wohlgefühlt. Viele danke.

Stayed here for a week and loved the vibe. |The hotel is modern, energetic, and full of personality. |Rooms are sleek and comfortable, with amazing views over Zurich. |The rooftop restaurant and bar scene is a real highlight, great food, music, and energy without feeling over the top.|The outdoor pool is beautiful, and the spa is solid. Service was friendly and sharp. It’s not the quietest hotel (you’ll hear the party vibe), but if that’s your scene, you’ll love it. A perfect mix of city access and nature views. Definitely coming back.|We had rooms in the main building and the west wing, the main building is more luxurios, the west wing is good enough.

Worst Stay - Ever Liked · Nothing Disliked · There is absolutely nothing enjoyable about this hotel. Although it claims to be a five-star property, we wouldn’t even rate it as one star. Here is a summary of our experience: 1. Location – The hotel is situated in an area with no access to public transportation. It truly feels as if it’s in the middle of a remote village. 2. Initial Impression – The lobby may look impressive at first glance, but unfortunately, that’s where the positive experience ends. 3. Room Assignment – We were placed in the East Wing, which is extremely inconvenient. Reaching it requires walking what feels like endless corridors, through a poorly lit, maze-like environment that feels unsettling and unsafe. Although staff offered to drive us there, we were told it was just a "2-minute walk," which was completely untrue. 4. Condition of the East Wing – The facilities are so outdated that it feels like stepping back several centuries. The elevator is tiny—barely fitting one person—making it nearly impossible to move luggage without multiple trips. 5. Room Quality & Complaint Handling – When we raised concerns, we were told that no rooms were available in the main building and that our booking had always been for the East Wing(It was never mentioned that East Wing and Main hotel looks centuries apart-literally and figuratively). While they offered complimentary breakfast as compensation, we weren’t interested in food—we simply wanted a comfortable stay, which they failed to provide. 6. Room Size – The room itself was shockingly small, by far the most cramped we have experienced during our travels in Europe. 7. Overall Experience – We strongly advise against booking this hotel. It is overpriced, misleadingly advertised, and far from the standards of a five-star property.

We had an amazing experience at The Five. We got two adjoining rooms for our family of 5, and were very comfortable. The kids loved the pillow selection option. The Italian restaurant at the hotel was excellent - top notch Italian. The staff was friendly and accommodating, and went out of their way to ensure I could get celiac safe meals. Also, there is a huge system of trails accessible from right behind the property. Overall, this is a great property!